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Title Level II Professional Services
Categories Technician
Salary $50k-$62K
Location Modesto, CA
Job Information

Skills

  • Windows Desktops
  • MacOS
  • Basic Troubleshooting
  • M365
  • Windows Servers/Active Directory
  • Security Basics/Fundamentals
  • Disaster Recovery Familiarity
  • Analytical mindset

Education

  • Bachelor’s degree

Location

  • Modesto, CA

Job Information

This position reports directly to the Engineering Manager and Professional Services Lead and is responsible for the technical execution of assignments including but not limited to project-based work, client site maintenance routines, and the documentation preparation for Service Desk usage.

Level 2 Professional Services technicians will also handle technical issues escalated from the Service Desk Team, as necessary.

Technical Competencies:

  • Server hardware configuration (RAID, NIC teaming, Remote Management)
  • Virtualization technologies including Hyper-V and familiarity of VMware
  • Windows-based server configuration and implementation (Active Directory, DHCP, DNS etc.)
  • Basic Microsoft 365 and Maintenance
  • Basic Backup and Disaster Recovery implementation and concepts
  • Advanced desktop deployment and imaging processes
  • Fundamental understanding of firewall configuration and deployment
  • Basic WiFi analysis, configuration, and deployment
  • Ability to deploy and document line of business applications
  • Understanding/troubleshooting basic networking concepts and configuration

Responsibilities

  • Server and systems setup/configuration as assigned
  • Cloud migration for key subsystems (email, file sharing, backup services)
  • Client onboarding and documentation preparation for Service Desk usage
  • Adherence to time frames assigned and dispatch scheduling
  • Escalations from Service Desk as needed
  • Staying current with new technologies and developing skills
  • Acting as a technical trusted advisor for assigned accounts

Additional Responsibilities

  • Job requires some off-hours or weekend work based on pre-scheduling or emergency on-call
  • Maintain up-to-date Time Entries for billing and documentation purposes

Qualifications

  • A minimum of 5 years experience within relevant IT fields is desired
  • Bachelor’s degree in the field of computer science, information sciences, or related field preferred
  • Competency and Skills in the Technical Competencies listed above
  • Communicate clearly and concisely, both orally, and in written form
  • Able to compile, organize, and analyze complex data
  • Excellent organizational, and analytical skills; able to work on multiple tasks while meeting deadlines
  • Detail-oriented, follow and implement corporate procedures and policies

Compensation:

  • Compensation will consist of two components that will total the “Targeted Annual Earnings” (TAE) for this position. The components will be base salary and Incentive compensation.
  • The TAE range for this position will be $58,491 – $68,491 per annum depending on experience
  • The ability to participate in the company profit-sharing program
  • Participation in a 401k plan with up to 4% matching after one year of employment
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