What We Do
Fully Managed IT for Central Valley Businesses
WatchIT All gives businesses without an internal IT team complete ownership over their technology — helpdesk, monitoring, cybersecurity, cloud, and strategic planning all included. One flat monthly fee. No surprises.
Always On. Always Watching.
Most IT problems do not announce themselves. A server runs hot for days before it fails. A security vulnerability sits unpatched for weeks. A backup silently corrupts before you ever need it.
By the time you notice something is wrong, the damage is already done.
WatchIT All (Fully Managed Services) changes that. Our team monitors your environment around the clock — catching problems before they reach you. When something needs hands-on attention, we are there. When you need answers fast, we answer.
This is not a call center that has never seen your network. This is your IT team — and they know your environment because they built it.
Everything Included. Nothing Hidden.
WatchIT All is not a menu of add-ons. Everything below is included in one flat monthly fee.
UNLIMITED HELPDESK SUPPORT
Remote and on-site support for your entire team. No ticket limits. No hourly billing when something breaks. No “that is out of scope.” Your team calls, we answer.
24/7 NETWORK MONITORING
CYBERSECURITY SUITE
BUSINESS BACKUP AND DISASTER RECOVERY
MICROSOFT 365 MANAGEMENT
VOIP PHONE SOLUTIONS
CLOUD SOLUTIONS
FIREWALL AS A SERVICE
VIRTUAL CIO CONSULTING
Quarterly strategy reviews and a technology roadmap built around where your business is headed. We help you plan ahead, budget smart, and make IT decisions before they become emergencies — not after.
AFTER-HOURS EMERGENCY SUPPORT
HELPDESK ACCOUNTABILITY & SLA TRACKING
POST-TICKET SATISFACTION SURVEYS
One Monthly Fee. No Surprises.
WatchIT All is built on a flat-rate model. You pay one predictable monthly fee — not per ticket, not per hour, not per incident.
This matters more than it sounds. When an IT provider charges by the hour, they are financially incentivized by problems. Every outage, every call, every issue generates revenue for them. We are structured the opposite way. Our incentive is to keep your environment stable, secure, and problem-free — because that is what keeps the relationship strong.
You always know exactly what IT costs. Your budget is protected. And when something goes wrong — because eventually something always does — you do not get an invoice alongside the fix.
The one exception is larger projects, like office moves, network redesigns, or server refreshes. These fall outside your day-to-day WatchIT All support and are billed time and materials — but always with a detailed proposal and your approval before any work begins. No surprise invoices, even for the exception.
What Makes Us Different
vCIO Meetings That Actually Happen
Most IT companies include a Virtual CIO in their pitch. Few actually deliver it consistently. We schedule your quarterly technology reviews in advance, automate the reminders, and hold both sides accountable to keeping the appointment. Your technology roadmap, budget planning, and strategic decisions get the dedicated attention they deserve — on a calendar, every quarter, without you having to chase it.
Support on Your Schedule, Not Ours
When something comes up, you have options. Submit a ticket and we will get to you fast — typically within our 2-hour response target. Or if you are tied up in a meeting, on a job site, or just busy, use our scheduling tool to book a specific time that works for you. No interruptions, no back-and-forth phone tag. Either way you are covered — on your terms.
We Measure Every Single Interaction
Every closed ticket triggers a short satisfaction survey — and the results go directly to our entire team and management in real time. We celebrate the wins together. When something falls short, we respond immediately and learn from it. No scores get buried in a report nobody reads. Every piece of feedback is visible, live, to everyone. That is how we have maintained a 99% customer satisfaction rating — not by assuming we are doing a good job, but by measuring it every single time.
HELP DESK ACCOUNTABILITY, NOT RUNAROUND
Every support request is tracked against documented SLAs. Not dropped into a queue and forgotten. Not closed without resolution. Every ticket has a clock and we hold ourselves to it. You can see the status of your requests at any time — because accountability only works when it is visible.
Common Questions About WatchIT All
WHAT SIZE BUSINESS IS WATCHIT ALL DESIGNED FOR?
WatchIT All works best for businesses with 5 to 100 employees who do not have a dedicated internal IT person or team. If you have an internal IT staff member, WatchIT Insight may be a better fit — ask us, and we will tell you honestly.
WHAT HAPPENS WHEN SOMETHING BREAKS AFTER HOURS?
DO YOU PROVIDE ON-SITE SUPPORT OR ONLY REMOTE?
HOW IS WATCHIT ALL DIFFERENT FROM OUR CURRENT IT PROVIDER?
DO YOU HELP US PURCHASE NEW COMPUTERS, SERVERS, OR OTHER HARDWARE?
Yes. As part of WatchIT All, we help you select, source, and procure the right hardware for your business — computers, servers, networking equipment, and more — based on what your environment actually needs, not just what’s on sale. We handle setup and configuration so new hardware is secure and ready to go from day one.
WHAT HAPPENS WHEN WE NEED A BIGGER PROJECT, LIKE AN OFFICE MOVE OR NETWORK UPGRADE?
Larger initiatives — office moves, network redesigns, server refreshes, and similar projects — fall outside the scope of your flat-rate WatchIT All agreement and are the one exception to our flat-fee model. These are billed time and materials, but you will always receive a detailed proposal with clear pricing before any work begins. Nothing is billed without your approval first. Your vCIO typically identifies and plans for these needs during your quarterly reviews, so projects are anticipated, not a surprise.
HOW DO WE GET STARTED?
Schedule a free IT assessment. We will review your current environment, walk you through what WatchIT All would look like for your specific situation, and give you honest answers — including if we think something else is a better fit.
Ready to See What Proactive IT Looks Like?
Schedule a free IT assessment, and we will walk through your current environment together. No pressure. No obligation. Just an honest conversation about what your business needs and whether WatchIT All is the right fit.